Our office
The Consumer Protection Act, 2019 gives buyers of goods and services a faster and cheaper remedy than a civil suit, against sellers, service providers, builders, banks, insurers, hospitals and e-commerce platforms alike.
We file and defend consumer complaints before the District Commissions in Kolkata, the West Bengal State Consumer Disputes Redressal Commission and the National Commission, for consumers and for businesses responding to complaints.
What we handle
- Complaints for defective goods and deficient services
- Builder and housing complaints for delay and refund
- Banking, insurance and financial service complaints
- Medical negligence complaints
- E-commerce and unfair trade practice complaints
- Defence of businesses against consumer complaints
- Appeals and execution of consumer commission orders
Frequently asked questions
It depends on the value of the goods or services paid for. The District Commission hears complaints up to fifty lakh rupees, the State Commission above fifty lakh and up to two crore, and the National Commission above two crore. A complaint can be filed where the opposite party carries on business or where the complainant resides or works.
Two years from the date on which the cause of action arose. The Commission may admit a complaint filed later if sufficient cause for the delay is shown.
Yes. Complaints can be filed online through the national consumer commission e-filing portal, and hearings can in many cases be attended by video conference.
This page describes the law and procedure generally applicable in West Bengal. It is not legal advice on any particular matter; every matter turns on its own facts.